7-Steps to double-digit uplift in performance
The principal drivers of any business are customer satisfaction and profitability. Whilst you may have a company Continuous Improvement (CI) programme in place, on occasions you need to move much faster than the normal deployment would allow.
When faced with pressing challenges in meeting immediate customer satisfaction and profitability, it’s easy to become highly reactive, get lost in the details, make tactical knee-jerk decisions, and poor investments which make the organisation highly ineffective in overcoming the problems they face.
Your CI programme is a virtuous approach to engage the workforce to improve organisational performance and make a great army of problem solvers. However, by its very nature of changing hearts and minds, this can be a time-consuming journey. Often you simply do not have the time, therefore, we have created a complementary approach: the Henkan Intervention Process. In effect, it runs in parallel to the CI deployment and its output is ultimately fully integrated to ensure the sustainability of the performance improved.
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